No Play, No Pay Guarantee

At playPROMPTS, our whole purpose is pretty simple: to keep kids playing.

We create realistic, easy-to-use play ideas for real family life, and we’re so confident that your playPROMPTS will inspire more play in your home that every physical pack comes with our 100-Day No Play, No Pay Guarantee.

If your playPROMPTS pack doesn't get your kids playing within 100 days of purchase, we'll refund the price you paid for the pack.

Because if they don't play, you shouldn't pay!

How does it work?

Give your playPROMPTS a proper go. Flick through the pack, choose activities that suit your child and try them together over the weeks after your order arrives.

If, despite giving the activities a genuine try, your playPROMPTS simply haven't encouraged your child to play, contact us within 100 days of the date of purchase and tell us.

We'll ask for your name, order number and the pack you're claiming for, along with a little feedback about your experience. Your feedback is really valuable to us and helps us continue making playPROMPTS better for families.

Once your claim has been accepted, we'll refund the purchase price paid for the qualifying pack to your original payment method.

What's included?

The No Play, No Pay Guarantee applies to physical playPROMPTS packs purchased directly from the official playPROMPTS website.

The guarantee covers the price actually paid for the qualifying pack. Original delivery charges, upgraded delivery services and any return postage costs are not included in the guarantee.

If your order contains several playPROMPTS packs, the guarantee applies individually to the qualifying pack(s) you are making a claim for rather than automatically refunding the entire order.

The guarantee is limited to one claim per pack purchased and is intended for genuine household use.

Do I need to return my pack?

Yes. As our physical playPROMPTS packs can continue to be used after a refund, we may ask you to return the pack to us before your refund is processed. Unless the product is faulty or your statutory rights say otherwise, return postage under the No Play, No Pay Guarantee is your responsibility.

What isn't included?

Our No Play, No Pay Guarantee does not apply to printable/digital playPROMPTS, wholesale or trade orders, complimentary or gifted promotional packs, or products purchased from another retailer.

It also doesn't cover lost or damaged packs, general change-of-mind returns, or circumstances where the activities haven't been reasonably tried.

If your product is faulty, damaged or not as described, that's different, please contact us and we'll help in accordance with your usual consumer rights.

Making a claim

Please contact us within 100 days of your purchase date using the contact details on our website, quoting your order number and writing “No Play, No Pay” in the subject line.

We'll get back to you with the next steps. Please remember that playPROMPTS is a small, independently run business rather than Amazon HQ, so a real human will be dealing with your request! 

The important bit

Our No Play, No Pay Guarantee is an additional promise from playPROMPTS and does not affect your statutory rights, including any rights you may have if a product is faulty, not as described or otherwise does not conform to your contract.

100 days. Give it a go. Get them playing. 

No play? No pay.